DELIVERY POLICY

  1. Where do you deliver?
  2. Nubex can deliver to all serviceable areas all around the globe.

  3. How much does shipping cost?
  4. Nubex Online Store order form automatically calculates shipping costs. You can view your total shipping charge at the time you place your order. All delivery charges inclusive of insurance.

  5. How long does delivery take?
  6. Delivery is within 1 to 3 working days. Sabah and Sarawak may take an extra day or two.

  7. How long will it take to ship my order?
  8. Products ordered from Nubex’s website have a 24-hour order processing time in addition to the carrier’s estimated shipping time. Occasionally a high volume of daily orders can delay dispatch. We only ship orders from Monday to Thursday, excluding Malaysian public holidays.

    While we strive to meet our client's’ expectation for the same day delivery, we cannot guarantee that an order is shipped the day the order is placed. This service is subject to payment clearance, system failure and any shut-down periods.

    Paid orders made before 12pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

  9. Do you ship internationally?
  10. Yes.

  11. So, how much does international shipping cost?
  12. Shipping cost may vary depending on the delivery address for your order. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.

  13. What are the T&C for international shipping?
  14. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

  15. How do you wrap your packages?
  16. All our packages are carefully and discretely wrapped with appropriate packaging.

  17. How is my order shipped?
  18. Nubex orders are shipped Registered/Insured Poslaju (Local Shipment), Aramex (International Shipment). Each package is fully insured and may require a signature upon delivery. The tracking number will be provided via email to you upon date of shipment.

  19. Is my package insured while in transit?
  20. Nubex fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcel un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as building manager, neighbor, drop-off location such as Mail Boxes etc. Additionally, we will not assume responsibility for packages that are signed for by apartment/complex building management.

  21. Which address should I ship my order to?
  22. If you are at work, it would be advisable to ship to your office address because postal services like Poslaju operate between 8.30am to 8pm on weekdays and 8.30am to 5pm on Saturdays.

    If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest Poslaju office to you or sent back to us.

  23. Oops! The package I received is faulty!
  24. We apologized profusely for this blunder and we hope it doesn't deter you from making future order. We want you to have a good experience with us so if a faulty package is sent to you, please let us know immediately.

    Take a photo of your package (the part that is faulty) and include a short description along with your order number and send to our CS through whatsapp at 013-3209640. We will exchange your package for a new one. In the event your faulty package is out of stock, we will reimburse you in the form of store credit.

  25. I received an incorrect package.
  26. Do let us know immediately via whatsapp at 013-3209640 along with your order number and we’ll get it sorted out for you.

  27. My package appears to be lost. What should I do?
  28. We see very few delivery issues with our carriers, but sometimes delays do occur. In those situations, we appreciate your patience to wait a little longer for your package (at least 7 business days) before contacting us. Should the package not arrive, an investigation of the shipment is required before any order is reshipped or refunded. We may ask you to file a police report if it appears loss is due to theft and tampering. Your assistance speeds up the investigation and the sooner we complete it, the sooner we can resolve the missing order.