Delivery Policy

Products ordered from Nubex's website have a 24-hour order processing time in addition to the carrier's estimated shipping time. Occasionally a high volume of daily orders can delay dispatch. We only ship orders from Monday to Thursday, excluding Malaysian public holidays.

While we strive to meet our clients' expectation for the same day delivery, we cannot guarantee that an order is shipped the day the order is placed. This service is subject to payment clearance, system failure, and any shut-down periods

We use a variety of carriers and will choose the most appropriate delivery method for your desired shipping address. Delivery within Malaysia normally takes 1 to 3 business days.

Shipping Cost

Nubex Online Store order form automatically calculates shipping costs. You can view your total shipping charge at the time you place your order. All delivery charges inclusive of insurance.


International Shipping

Nubex gladly accepts orders from all around the globe. Shipping rates and fees may vary depending on the delivery address for your order. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. 

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Nubex, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates